markofu’s blog

So back in July, I wrote a blog post talking about my experiences being a so-called "phone jockey", i.e. a support engineer, for 10gen. For those cynics out there, it wasn't written by HR, modified by marketing or requested by management or anyone in our recruiting team - I wrote it off my own back because I've a tendency to do things off my own back I wanted to explain what being a "support engineer" actually meant and more specifically, what it entailed in a small, innovative, fun company like 10gen I now have somewhere to point people too when they ask my what life as a "support engineer" in 10gen is like to get kudos within 10gen and please management When I wrote the blog post, I intended it to be a once-off (why would anyone agree to writing a multi-part blog series) but I was encouraged to at least write a second post by @francium and she's very cool so I let it slide and agreed!!! One of the ideas that I had was talking ...

There's a mis-conception around the role of a "Support Engineer".  As a clue, it's not what Urban Dictionary   says   - A person whose job is to answer calls from customers of a small- to large-sized company...... They are teathered to a their desk all day via phone headset........ phone jockeys usually hate their jobs.......they are are paid well enough..........until they completely burn out, and hate everyone.   and doesn't always involve this - Image Source: http://half-bakedbaker.blogspot.ie/2009/11/cannoli-and-broken-computer.html As you can see  here , there's lots of open roles in  10gen  and more specifically with 10gen, in  Dublin . I thought I'd write this quick blog to explain what Support Engineers actually do and why I joined 10gen as a "Support Engineer". I could be wrong but didn't Google come up with term " Site Reliability Engineer " to do away with the stigma associated with being a...